January 19, 2020

The Effects of Digital Transformation on IT Departments - EnterpriseTalk

Deploying applications has become simpler, and many departments are able to do it without the help of IT departments. Isn’t that actually good for organizations?

A lot of companies are multiplying because the people who are closest to specific problems get to choose the best solutions to solve them. This allows for more nimble and agile organizations. The downside to that, however, is that it comes from a loss of centralized control. How does IT create a strategy where they have the control, they need to run the organization, but can still encourage their employees to choose the best systems and tools that they want to choose in the context of what they are allowed to do? This strategy, when done with the blessing of IT, will enable IT to control what they need to manage and empower employees to do what they want to do and find a balance that works for their organization.

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When you say, ‘things become unmanageable and start breaking down,’ how extreme is this situation and how does it affect large companies? Do you have any stats or research to prove the revenue losses that a company can face due to non-integration?

It can get pretty extreme; we see companies with millions of dollars in revenue be completely dependent on manual entry. This information can be entered in as many as 12 different systems, which can lead to 50 errors per week. When staff members are entering this information into different sources and business tools, errors are bound to occur. The process is slow, and then IT might need to deal with the mistakes, which take time to resolve. This leads to unfilled orders, longer shipping times, and unhappy customers. The larger a company grows, the more expensive the problem can become. It’s safe to say that many companies lose hundreds of thousands of dollars in revenue a year to fix similar issues.

Are there integration applications available that can work with the whole technology mix that each department deploys? If not, do the IT departments have the time and resources to build those?

When companies and specific teams are looking to automate how information moves from one application to another, there are a variety of choices. They can automate manually, hard code, or implement point-to-point connectors, but with these solutions, they must manage multiple systems. A better strategy, in general, is to pick one single integration platform that can cover most cases, especially most modern applications, that has the functionality needed out-of-the-box. A robust integration platform allows for guaranteed data delivery, data governance with endpoint adaptors, and connectors. Additionally, the integration app needs to be simple so IT can manage or delegate to other business users.

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There is a massive shortage of IT professionals across the US and the UK. Is outsourcing integration a good option?

Outsourcing integration can be a successful option for companies that don’t have the time or resources to do it themselves. For example, look at something like email. IT doesn’t even really own email today; there are a lot of companies available to do it better and give companies back those resources with the ability to allocate them to other things.

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How is Celigo’s iPaaS solution different or better than Oracle, IBM, Zapier, Workato, and Dell’s solutions?

Most iPaaS (Integration Platform as a Service) solutions are designed strictly for IT and technical users. They require an excellent technical background and can’t be used without extensive training in the applications. Celigo approaches integration a bit differently, through a combination of a guided visual user interface and a library of pre-built integrations. This enables users to start building their integrations and learning as they go. The result is that our platform is designed for both developers and IT departments with the power they need, but presented in a way where business users can maintain, and even build, integrations themselves.

“Most iPaaS (Integration Platform as a Service) solutions are designed strictly for IT and technical users. They require an excellent technical background and can’t be used without extensive training in the applications.”

Jan Arendtsz, Founder and CEO, Celigo

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