January 22, 2020

2019 Telco Digital Transformation Progress Review - ResearchAndMarkets.com - Business Wire

DUBLIN--()--The "Telco Digital Transformation Progress Review" report has been added to ResearchAndMarkets.com's offering.

MNOs are progressing with digital transformations, often focused on reducing costs and improving customer experience in the first instance. Fewer operators are developing into true digital service providers, driving growth by innovating beyond their core business. This report examines factors that can hold operators back on their transformation journeys and includes examples of MNO approaches to such challenges.

Maintaining Digital Transformation Momentum

Digital Service Provider status requires organization-wide transformation efforts and innovation beyond the core. Digital transformation momentum must be maintained in order to reposition MNOs for the future.


  • Digital transformation is not just a technology upgrade
  • True digital transformation is a journey
  • Journeys are interrupted before MNOs become digital service providers


  • Transformation for cost/customer experience benefits is not enough
  • Future growth requires new sources of business
  • MNOs must transform into digital service providers


  • MNOs must be aware of barriers to transformation maturity
  • Transformation impact must extend across the organisation
  • Use digital to unlock new business

Key Topics Covered:

1 Overview

1.1 Key Infographic

1.2 Introduction

1.3 Three i3

2 Background and Content

2.1 Background to the Report

2.2 Report Content

2.3 Currency and Conversions

2.4 Further Questions and Feedback

3 Digital Transformation Progress

3.1 Introduction

3.2 Progress in Telecommunications

3.3 Transformation Approaches

4 Common Transformation Barriers

4.1 Introduction

4.2 Non-aligned Company Culture

4.3 Lack of Holistic Digital Transformation Strategy

4.4 Digital Workforce Deficiencies

4.5 Limited or Unrestrained Openness

5 Digital Transformation Cases

5.1 T-Mobile, USA

5.1.1 Introduction

5.1.2 Key Transformation Enablers

5.2 Spark, New Zealand

5.2.1 Introduction

5.2.2 Key Transformation Enablers

5.3 Elisa, Finland

5.3.1 Introduction

5.3.2 Key Transformation Enablers

6 Findings

7 Recommendations

For more information about this report visit https://www.researchandmarkets.com/r/42abyy

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