December 10, 2019

Tennessee leading the way in adopting a digital first solution.

In spring of 2014, the journey toward digital transformation for seven (7) Tennessee governmental departments began. The Department of Labor and Workforce Development, in particular, sought to engage customers differently. Mainly because there was a great need to acquire information previously unattainable from legacy systems to make more informed decisions on business process changes. So, on a late night in the office, Zendesk was chosen as a trial product, and within a couple of hours started to generate the information needed.

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